Submit A Support Ticket to the Harness Media Support Team

Support hours

Mon – Thurs: 9am – 4pm
Friday: 9am – 3pm
Weekends: limited

After-hours and weekend support is provided on an as-needed basis and may require more time for us to respond.

Tips for faster service

When filling out the Support Request form, please be as descriptive as you can. The more information you provide, the faster we can serve you and the less questions we may have to ask before we can resolve the issue you are experiencing.

If requesting content updates or additions, please be very specific about which page(s) you need updated. Providing a URL to the page(s) would be very helpful as well.

Please note:

You may be charged for some services, depending on how many monthly Basic Content Update tasks you have available in your Website Management Plan.

Submit a support ticket

Our response times depend on the current number of requests in the queue, but we always strive to respond as soon as possible, usually in 24 hours or less during business hours. Please visit our Website Management page for details.

Your Name(Required)

First Last

Email(Required)

Company

Phone

Website URL(Required)

Provide the URL where the issue or update is occurring (if applicable) or provide the primary site URL.

Reason(Required)

What can we help you with?

Technical Issue

Content Update

Feature or Design

Account or Billing

Priority(Required)

Choose a realistic priority level for this request.

Low

Normal

High

Critical

Regarding(Required)

A brief title about the subject of your request.

Message(Required)

Please provide as much detail as possible. The more information we have up front, the faster we can resolve the issue.

Supporting Uploads

If you are experiencing an error or other odd behavior, screenshots help us immensely! Please use this field to upload your screenshots, Word documents, text files, PDF documents, images, etc.

Drop files here or

Accepted file types: png, jpg, jpeg, pdf, doc, docx, xls, xlsx, txt, psd, eps, Max. file size: 10 MB, Max. files: 4.

This field is for validation purposes and should be left unchanged.

Please note: by providing your contact information, you are agreeing that we may contact you now and in the future. However, you can opt-out at any time.