World-Class Website Care Services

You need to focus on your business. Do you have the time or technical expertise to keep your website up-to-date, secure and trouble-free? You’ll love the peace of mind and assurance you’ll feel with our website management plans.

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Benefits of A Managed Website

Discover the benefits of having your website hosted on our industry-leading hardware and software stack, and securely delivering content directly to your customers.

Managed Hosting

All of our plans include managed web hosting on private servers that are configured specifically for WordPress. This keeps things in a controlled environment where we can better serve you, your website and your visitors.

SSL Certificate

SSL isn’t just for e-commerce anymore. It’s important for website security. In fact, Google gives SSL-enabled websites precedence in search results. We include SSL in all of our Plans so you and your visitors feel safe.

Software Updates

Software needs to be updated, including the software that powers your website. It’s critical that you protect your website from spammers, hackers, and malware by applying the latest updates for WordPress.

Server-Side Caching

Most WordPress website require a caching plugin to assist with load times. However, we offer server-side caching which negates the need for any caching plugins. Now you can save money by canceling that subscription.

Local & Remote Backups

Backup, backup, backup — three of the most important words in tech today. We offer both local and remote backups for the utmost in security and assurance. We can quickly restore a previous backup at your request.

24/7 Malware Monitoring

Our servers are equipped with hardware and software that pro-actively monitor and protect your website from malware and other threats 24 hours a day, 7 days a week. Our servers never observe holidays or take vacations!

Expert Support

We’re WordPress experts. When you have trouble with your website, submit a ticket and we’ll help you. If the plan you select includes Small Tasks, we won’t bill you until we exceed the number of tasks or time allotment.

Comprehensive Reports

We can send monthly reports to you containing basic traffic statistics, page speed, WordPress core and plugin updates we’ve installed, and security information regarding your website and our entire hosting environment.

Monthly Tasks

We can dedicate some time each month to helping you with your website. We can update content you provide, including pages, posts, events, widgets or images, plus basic form updates or other minor design adjustments.

Website Management Plans

We offer several plans that cover the vast majority of our clients. Below are our most common plans, but we also offer plans for non-profit organizations, membership management, and professional service websites. Contact us for details.

Essentials

Best for startups or small businesses who don’t expect to make many updates or improvements.

$147 / month

Non-profits: 10% discount
  • Managed cloud hosting
  • 24/7 security monitoring
  • Weekly software updates
  • Basic software licenses
  • 3-4 day support responses *
  • Bi-weekly local backups

Professional

Best for small businesses who want to protect their investment and regularly improve their website.

$297 / month

Non-profits: 10% discount
  • Managed cloud hosting
  • 24/7 security monitoring
  • 2x Weekly software updates
  • Advanced software licenses
  • 48-hour support responses *
  • Weekly local backups
  • Weekly remote backups
  • 2 Thirty-minute tasks
  • Uptime monitoring (5 min)
  • Monthly health reports

Enterprise

Best for businesses or organizations that rely heavily on their website for sales or customer service.

$397 / month

Non-profits: 10% discount
  • Managed cloud hosting
  • 24/7 security monitoring
  • 4x Weekly software updates
  • Ultimate software licenses
  • 24-hour support responses *
  • Daily local backups
  • Daily remote backups
  • Unlimited thirty-minute tasks
  • Uptime monitoring (30 sec)
  • Monthly health reports
  • Automatic server scaling
  • Monthly phone support
  • E-Commerce software updates
  • Membership management
    (add $100/month)
* Response times are based on our office schedule. Support is provided during our normal office hours Monday through Friday; weekends and observed holidays are excluded.

Software License Packages

Basic

Includes premium theme framework plus supporting plugins.

Advanced

Includes Basic, plus: Gravity Forms and supporting plugins, as well as tools for managing Custom Post Types.

Ultimate

Includes Advanced, plus: Membership and supporting plugins, as well as other advanced tools.

Cover of our Five Essentials For Keeping Your WordPress Website Safe ebook
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Five Essentials For Keeping Your WordPress Website Safe

As one of the most important assets in your business, it’s vital that you keep your website updated, protected and online. If your website is offline or has a major issue, this will affect your revenue and your customers. It’s important to be vigilant in today’s modern world as the average website will have automated attacks looking for weaknesses, multiple times per day.

Download our free guide to understand how to keep your website safe and learn about the regular maintenance that your website needs to stay secure.

Frequently Asked Questions

Right from the WordPress.org website:

“WordPress is web software you can use to create a beautiful website, blog, or app. We like to say that WordPress is both free and priceless at the same time.”

In a nutshell, WordPress is web software that assists in the creation of websites. It offers a nice balance of content management features and backend technologies to satisfy both end users (our clients) and web developers. Rather than reinventing the wheel, WordPress gives us a great, extendable framework from which to build beautiful, feature-rich sites for our clients that they can maintain themselves or allow us to serve them further with ongoing Website Management Services.

WordPress powers nearly half of all websites on the Internet. It is an effective content management system (CMS). That means we have complete authority over the design and functionality of your website.

The best thing about WordPress is that it can grow with you as your company expands. This means that we can create any functionality you require now or in the future, including custom forms, a directory, e-commerce, a blog, and most anything else you can think of.

Many of our clients reach out to us after outgrowing the features Wix offers. Although Wix is a great tool for getting started, it can be quite limiting in terms of what you can design or create. Think of it as a toolbox with pretty nice tools inside, but they are the only tools you can use.

WordPress, on the other hand, can grow with your company or organization. If you need additional features, you won’t have to revamp your entire website. WordPress is very extensible, allowing you to add features outside the Wix box.

WordPress is software that is used to build and operate websites. As such, it needs to be updated to patch discovered vulnerabilities, fix bugs, and maintain functionality.

It’s basically the same concept as your computer — you have to keep it up-to-date to protect yourself and gain new features. If you don’t, you are subject to hackers, malware and other intrusions.

With Harness Media’s Website Management Plans, you need not worry about any of these issues because we test, install, and troubleshoot every update that becomes available for your website.

Every day, we check to see if any updates are available for your website. Updates that we install are applicable to the core WordPress installation as well as the plugins and themes you have installed.

Before we initiate these updates, we review and test them to reduce the chance of potential security and incompatibility problems with your website.

What would you do if you updated your website on your own and something broke? You’d have to find a way to fix the problem and restore your website to full functionality, which could get costly. You and your potential clients may also experience website downtime which could cause you loss of business.

We are constantly monitoring our servers for malware and other malicious threats, so there is no need for occasional scans. Basically, you can look at our system as having a constant, ongoing, and infinite malware scan.

Yep! If a hacker, malware, or other intruder just happens to get past all of our front-line protections, we’ll take care of it. We’re confident that their chances of breaching our system are slim to none, so we’ll take responsibility for cleaning up their mess if they somehow manage to slip through.

Note: If you are on our Essentials Plan, you may incur a hack recovery fee, if applicable. All of our other Website Management Plans include hack recovery.

We include web hosting for your website with all of our Website Management Plans. Unfortunately, we do not offer any Plans that allow for third-party hosting.

The reason behind this is because we cannot offer the high standards of service that we promise if we don’t have total access to the hosting system, including the server and DNS settings.

Unfortunately, we can’t provide a discount for using a third-party hosting service simply because of the extra time it would require us to maintain websites in different systems. Each hosting service is different, which causes procedural issues for us. In fact, we no longer offer our Website Management Plans for websites that are not hosted with us.

By hosting with us as part of your Website Management Plan, we are more efficient and can provide all of our services to you without restriction. Because of our increased efficiency, this actually saves you money overall because you don’t have to pay for hosting services on top of our Website Management Plans.

The whole point of our Website Management Plans is to make it easy on you. There shouldn’t be much need to contact us for general support, but we realize that the need may arise. You are welcome to contact us anytime, as often as you like, for any reason.

General support requests typically consist of technical issues, not content updates, design changes, or custom features. For example, general support requests might pertain to issues such as: problems submitting a contact form; images not loading; or other technical issues.

Content updates, such as editing pages or adding new blog posts are limited by the number of tasks allotted in your Website Management Plan.

Yes. We construct the site so that you can easily add, edit, or remove content yourself. But if you run into more technical issues, you can submit a support request and we’ll handle it for you.

Some of our clients want us to handle everything, while others want to do all the content updates themselves. But our most common client is one that requires a hybrid version that combines both of these scenarios — they handle many of the content updates and call upon us when they don’t have time to do it themselves or the task requires more expertise.

All of our Website Management Plans include same-server backups on a regular basis based on the features of your Plan. We also save remote backups to servers in an entirely different location on a regular basis; how often is based upon which Plan to which you subscribe.

When you need a backup restored, just submit a support ticket and we’ll take care of that for you.

If included in your Plan, our uptime bot checks your website every 5 minutes or 30 seconds. If it is down, we are notified immediately so we can investigate. This is considered a very high-priority event so we can respond within minutes or less, 24 hours a day, 365 days a year.

That said, the uptime rate for our hosting system is 99.99%, which means downtime is a very rare event.

While we do everything we can to keep your website problem-free in the first place, sometimes things happen that are outside of our control. For example, if you install a new plugin and your website breaks, you may need us to fix it for you.

If your Website Management Plan includes monthly tasks, we’ll apply those toward fixing the problem. However, if the time required to fix the problem extends beyond your allotment, we’ll bill you on a discounted hourly rate. Don’t worry though, we’ll assess the situation to provide you with a time and cost estimate (and receive your approval) before we proceed.

You don’t. We offer free migration for all new clients! All you have to do is give us access to your existing hosting account and domain registrar account, and we’ll do it all for you — with little or no downtime!

Unfortunately, no. Our hosting system is custom-tailored for WordPress websites only.

Yes. Just let us know if you need to change your plan and we’ll adjust your billing accordingly. We can start it at the next billing period, or we can prorate the difference.

No. You can cancel at any time. Your payments are made in advance of service, so if you cancel, your services will be terminated at the end of the current billing period.

The only exception to this rule would be if you are already on one of our Website Build Plans, which include Website Management as part of the package. Once you completed the term of the Website Build Plan, you’d be welcome to continue with Website Management services (at a reduced cost, of course), find your own, or do it yourself.

Typically, we only allow monthly subscriptions. However, we understand there may be specific instances where annual payments are necessary. Please contact us if you’d like to discuss your billing options.

No. Regardless of the number of websites you own, each one requires the same amount of attention. Thus, we cannot offer a multi-website discount.

What our clients say about us

“As the General Manager of Epic Fitness, I am so impressed with the work Wendell has done with our website. If anything needs changed, a simple email to him and it is done within a day! Such a prompt response is extremely helpful to us when we are changing classes or starting a new fundraiser. I could not be more impressed. 6 stars from us!”
Michele Vanderyacht
Epic Fitness
“Such a genuine, honest, and helpful guy. I came in for a consult and he fixed everything ON THE SPOT and also solved a problem I’d been struggling with for months. Best meeting of my life. Go see what he can do for you. You will leave surprised, satisfied, and worry free.”
Chris Ruffalo
Post Competitive Insight