The Benefits of Managed Care

Your website is a valuable business asset. Why not treat it like one? You’ll love the peace of mind and assurance our Website Care Plans offer, keeping your website healthy and safe. Base features include:

Web Hosting

All of our plans include a premium web hosting plan that’s configured specifically for WordPress websites. This also keeps things in a controlled environment where we can better serve you, your website and your visitors.

Performance Tweaks

Fast-loading websites are more important than ever before, especially in Google’s eyes. Let us install some nifty caching and compression utilities and configure them to increase load times and reduce visitor frustration.

SEO Optimization

We can help you with search engine optimization (SEO) so potential customers can find you. With a little help from some great plugins combined with our own expertise, we’ll increase your search visibility.

SSL Certificate

SSL isn’t just for e-commerce sites anymore. It’s important for website security. Google even gives you preference in search results. We include an SSL certificate and dedicated IP address so you and your visitors feel safe.

File & Data Backups

Backup, backup, backup — three of the most important words in tech today. We backup your website every 4 hours on a different server in our data center, with an option to regularly send backups to off-site servers.

Security Monitoring

Online security is a big deal these days. Hackers and malware can cause harm to you, your content, and your visitors. We’ll keep an eye on things around the clock, implement some security strategies and scan for malware.

WordPress Updates

Software needs to be updated, including the software that powers your website. It’s critical that you protect your website from hackers by applying the latest updates for WordPress and its plugins.

Malware Scans

Regular scanning for malware and other intrusions is critical to ensuring a safe website for you and your visitors. In the rare event we find evidence of a hacker breach or infection, we’ll even clean it up for you.

Web Assistance

Need help posting your new content? Maybe you need a new online form. Or maybe you need help updating your Facebook page. Whatever it is, we’ll dedicate some time to you each month to give you a hand.

Website Care Plans

We provide the highest level of ongoing Website Care services at affordable prices, giving you the most bang for your buck. We’d love the opportunity to prove it.

Standard Care
$55per month
  • No Setup Fee
  • Web Hosting Included
  • Includes FREE SSL Certificate
  • WordPress Updates
  • Security Monitoring
  • Monthly Malware Scans
  • Hack Recovery Billed Hourly
  • Performance Tweaks
  • Uptime Monitoring
  • Off-Server Backups
  • Basic SEO Services
  • Access to Premium Plugins
  • Support via Skype
  • Web Assistance @ 30 Min/month
Premium CareMost Popular
$135per month
  • No Setup Fee
  • Web Hosting Included
  • Includes FREE SSL Certificate
  • WordPress Updates
  • Security Monitoring
  • Weekly Malware Scans
  • Hack Recovery Included
  • Performance Tweaks
  • Uptime Monitoring
  • Off-Site Backups
  • Enhanced SEO Services
  • Access to Premium Plugins
  • Support via Skype
  • Web Assistance @ 30 Min/month
Ultra Care
$215per month
  • No Setup Fee
  • SuperFast Web Hosting Included
  • Includes FREE SSL Certificate
  • WordPress Updates
  • Security Monitoring
  • Weekly Malware Scans
  • Hack Recovery Included
  • Performance Upgrades
  • Uptime Monitoring
  • Off-Site Backups
  • Advanced SEO Services
  • Access to Premium Plugins
  • Support via Skype
  • Web Assistance @ 1 Hour/month

Optional Services

Some features are optional and only available in specific plans as shown in the pricing table above. Here are some details about those optional services.

Uptime Monitoring

Knowing that we are monitoring your website for uptime 24/7 will allow you to focus on other important matters. If we discover your site is down, we’ll notify you immediately and help you decide what needs to be done.

Access to Premium Plugins

We maintain licenses with many premium WordPress plugins. By sharing in the cost, we can provide you with access and support for these plugins. This also helps us to better serve you when you contact us for updates.

Support via Skype

When you are on the go but need support for your website, sometimes the easiest way to communicate is via Skype. We’ll connect with you so you can send us your concerns from anywhere you have Skype installed.

Frequently Asked Questions

You’ve got questions. We’ve got answers.

Right from the WordPress.org website:

“WordPress is web software you can use to create a beautiful website, blog, or app. We like to say that WordPress is both free and priceless at the same time.”

In a nutshell, WordPress is web software that assists in the creation of websites. It offers a nice balance of content management features and backend technologies to satisfy both end users (our clients) and web developers. Rather than reinventing the wheel, WordPress gives us a great, extendable framework from which to build beautiful, feature-rich sites for our clients that they can maintain themselves or allow us to serve them further with ongoing Website Care Services.

WordPress is software that is used to build and operate websites. As such, it needs to be updated to patch discovered vulnerabilities, fix bugs, and maintain functionality.

It’s basically the same concept as your computer — you have to keep it up-to-date to protect yourself and gain new features. If you don’t, you are subject to hackers, malware and other intrusions.

With Harness Media’s Website Care Plans, you need not worry about any of these issues because we test, install, and troubleshoot every update that becomes available for your website.

As indicated above, we include web hosting for your website with all of our Website Care Plans. You are not required to use this part of our service in order to purchase one of our plans.

However, every hosting service is different — they have different operating systems, configurations, features, and other options. We may be restricted in some ways and may not be able to implement all of the features of our Website Care Plans into your website if you are hosted elsewhere.

Unfortunately, we can’t provide a discount for using a third-party hosting service simply because of the extra time it would require us to maintain websites in different systems. Each hosting service is different, which causes procedural issues for us.

By hosting with us as part of your Website Care Plan, we are more efficient and can provide all of our services to you without restriction. Because of our increased efficiency, this actually saves you money overall because you don’t have to pay for hosting services on top of our Website Care Plans.

Plus we’ll move your website to our hosting platform for free and without any downtime!

You don’t. We do it for you at no charge. All you have to do is give us access to your existing hosting account and domain name account, and we’ll do it all for you — and no downtime!

Basic SEO services apply to the overall settings to your website that help with search engine optimization. This includes global configuration (page title formatting, page meta settings, XML sitemaps, etc.) that impact the site as a whole.

Enhanced SEO services include more attention to detail on a page-by-page basis. We’ll review all pages and posts of the website over a period of time (up to 5 per month) and apply SEO principles based on the content they already contain. As you add more content, we’ll add it to the queue so eventually it will be addressed as well.

Advanced SEO services take the Enhanced services to a whole new level. We’ll regularly perform keyword and keyphrase research for your industry and apply them to your content on a page-by-page basis. Additionally, we’ll submit and manage your content that is sent to Google, Bing and other search engines. We’ll also review and manage your SEO settings every month to maximize the effectiveness and reach.

Absolutely not. You can pay month-to-month at the rates shown in the pricing table and cancel at any time. When you cancel, your services will be terminated at the end of the current billing period.

Yes. Please contact us for more information.

The whole point of our Website Care Plans is to make it easy on you. There shouldn’t be much need to contact us for support, but we realize that the need may arise. You are welcome to contact us anytime, as often as you like, for any reason.

Every day, we check to see if any updates are available for your website. Updates that we install are applicable to the core WordPress installation as well as the plugins and themes you have installed.

Before we initiate these updates, we review and test them to reduce the chance of potential security and incompatibility problems with your website.

What would you do if you updated your website on your own and something broke? You’d have to find a way to fix the problem and restore your website to full functionality, which could get costly. You and your potential clients may also experience website downtime which could cause you loss of business.

Depending on which Website Care Plan you purchase, we’ll scan your website either monthly or weekly.

In reality, this is more of a plan B because we use both a hardware firewall (installed on our hosting servers) and a software firewall (installed directly on your website) as proactive protection. Still, it’s always a good idea to regularly scan for those particularly pesky intruders.

Yep! If a hacker, malware, or other intruder just happens to get past all of our front line protections, we’ll take care of it. We’re confident that their chances of breaching our system are slim to none, so we’ll take responsibility for cleaning up their mess if they somehow manage to slip through.

All of our Website Care Plans include off-server backups every 4 hours. What this means is that we perform a backup to a different server within the same datacenter every 4 hours.

If you opt for a Plan that includes off-site backup, we backup your website to a server in an entirely different datacenter in a different State at least once per month. This allows for the ability to restore your website from the external server in the unlikely event of a total disaster at the primary datacenter.

Our uptime bot checks your website every 5 minutes. If it is down, we are notified immediately so we can investigate. This is considered a very high-priority event so we can respond within minutes or less, 24 hours a day, 365 days a year.

That said, the uptime rate for our hosting system is 99.99%, which means downtime is a very rare event.

While we do everything we can to keep your website problem-free in the first place, sometimes things happen that are outside of our control. For example, if you install a new plugin and your website breaks, you may need us to fix it for you.

If your Website Care Plan includes content update time, we’ll apply that toward fixing the problem. However, if the time required to fix the problem extends beyond that time allowance, we’ll need to bill you hourly. Don’t worry though, we’ll assess the situation to provide you with a time and cost estimate (and receive your approval) before we proceed.

Yes. Just let us know if you need to change your plan and we’ll adjust your billing plan accordingly. Proration will be calculated accordingly into the first month of your adjusted billing schedule.

If you own multiple websites and would like to chat with us about a bulk discount, please let us know.